offer job Elevate Customer Experiences as a Bilingual Customer Service Representative in greece

 

Experience the transformative power of the Human Experience at TTEC. As a Bilingual Customer Service Representative fluent in Arabic and English, you have the opportunity to join our team in Athens, Greece, and be a part of creating extraordinary customer experiences. 

At TTEC, we pride ourselves on our award-winning employment experience and company culture, ensuring that you #ExperienceTTEC to the fullest.

Eligibility requirements include the ability to work in Greece, and relocation assistance is available for qualified applicants.

Job Description

If you're seeking a career in the travel industry, this is your chance to make a difference. As a Bilingual Customer Service Representative, you'll play a crucial role in providing prompt and exceptional customer support.

 From quickly answering customer inquiries to consulting on products and resolving issues with a smile, you'll be the key to turning average customer experiences into exceptional ones. 

Your passion for travel will shine through as you assist customers in finding great places to stay and creating unforgettable travel experiences.

Daily Responsibilities

- Responding to incoming communications from customers

- Conducting research to provide accurate answers and resolutions to customer issues

- Serving as the first point of contact for world-class accommodation partners, addressing basic questions and queries regarding room modifications, rates, availability, and extranet tooling

- Providing complete and valid information using the appropriate tools and processes

- Ensuring a high level of partner service and fostering positive partner experiences

Requirements

- Fluent in Arabic and English

- High school diploma or equivalent

- Minimum of 6 months of customer service experience

- Ability to apply and explain product or service knowledge

- Proficiency in computer usage

- High-speed internet in a quiet home work environment

- Either a resident of Greece or the ability to relocate and obtain work authorization promptly

What You Can Expect:

- Supportive and knowledgeable leadership

- A diverse and community-minded organization

- Opportunities for career growth and continuous learning

- 25 days of annual leave per year

- Excellent premises for training and employee engagement activities in Athens city center, near Kerameikos metro station

- Relocation assistance if needed

- The potential to become a brand ambassador for our client's iconic brand, gaining valuable skills and knowledge

- Competitive compensation, performance bonuses, and comprehensive benefits

A Closer Look at Your Role

We will provide the necessary training to become a subject matter expert, enabling you to deliver the highest level of service through voice, chat, or email interactions. Your caring and supportive nature, combined with your newfound expertise, will make a significant impact as you assist customers. 

Additionally, you'll have the opportunity to build connections within the TTEC community and advance your career in a dynamic and family-friendly atmosphere.

 Reporting to a Team Lead, you will contribute to both the success of the customer experience and the overall team performance.

About TTEC company

At TTEC, our sole focus is making customers happy. Since 1982, we have empowered companies to create engaged, satisfied, and profitable customer experiences through the perfect blend of humanity and technology.

 Representing renowned brands worldwide, we communicate with millions of customers daily through various channels. Our exceptional customer experiences start with you.

As an equal opportunity employer, TTEC is dedicated to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We believe in reflecting the communities we serve by delivering outstanding service, technology, and, most importantly, humanity.

 We ensure that all our employees feel valued and comfortable being their authentic selves at work, recognizing that diversity is our strength. It allows us to approach projects and ideas from different angles and enables every individual to bring their unique value to the table.

To apply, please visit [link to application page]